Live Chat Support Services
Businesses are engaging with more and more customers through online channels. Now, more than ever, businesses need to fully support the online customer experience and provide them with quality online support. In addition to phone, email, self-service, and video customer support channels, live chat is a great tool for online customer support that can lead to happier customers, increased conversions, and a reduction in service costs. Live chat is a platform that enables you to chat with visitors of your website and we here at Outsource Data Services offer the best Live chat support services in the industry.
Customers Love Live Chat
Live chat is one of the best ways to get instant communication with a company. It has become not only the leading method for online support but also yields to the highest satisfaction rates among customers. “Within the online channel, the chat feature has become the leading contact source, as 42% of full-service customers indicate using a live online chat feature vs. email (23%) or other social media forum (16%). Additionally, online satisfaction is highest among customers who use the chat feature”(from 2013 U.S. Wireless Customer Care Full-Service Performance Study)
Kirk Parsons, senior director of the telecom services practice at J.D. Power, stated later in that same study: “The higher levels of satisfaction with online chat are partially due to the efficiency and immediacy of the experience” “Outsource Data Services” offers live chat software & 24x7 professional live chat agents fully trained to assist your visitors. Now track all live chat leads in Google Analytics & make wiser choices to optimize your campaigns. Our website support service is perfect to outsource your live chat support.
Outsource Live Chat Support Services to Outsource Data Services:
- 24/7 Live Chat Agents: Professional agents will be available online 24/7 for Customer Support and Lead Generation.
- End to End Encryption: Encrypted Client Data Storage for complete peace of mind. Your data is secure with us.
- Chat Analytics: We can help you integrate data fetched through our live chat app with any Analytics/ CRM tool to track conversion and optimize your online campaigns.
- Exit-Intent Invites: We invite the visitors leaving your website for a quick chat with our agents. This cuts down on the bounce rate and increase visitor engagement.
- Bounce Popups: Our Easy To Use, High-Converting, Fast-Loading, Mobile-Responsive Popups Will Explode Your Subscriber List in a Matter of Minutes.
Benefits of Outsourcing Live Chat Support Services to us:
- Personalized Assistance: With our outsourced Live Chat Support, our skilled live chat customer care and sales specialists are always available to meet and greet your customers when they visit your website and assist them through their entire stay, replicating the in-store experience. Our Live chat Agents function as a helpline to do away with any confusion the buyer might encounter about the product you are selling and a complaint department customers turn to with questions and problems.
- Proactively reach out to the customers: Our Live Chat Agents utilize proactive chat capabilities to reach out to ‘fence sitters’, website visitors who are more likely to buy if you interact with them. For instance, if a visitor has been on product detail page for 30-40 seconds- our live chat agents send the message- “Hi! May I answer any questions regarding this product?” or if the product search results return zero results or if the visitor does not click on any of the search results, which indicates that the visitor may not be satisfied with the search results, we can initiate chat asking “Hi! May I offer you any assistance with your search?” Our live chat sales specialists reduce shopping cart abandonment by talking to the hesitant shoppers who have added products to shopping cart but are not proceeding to check out and assist them complete the purchase.
- Be right there when they need help: We also offer reactive outsourced live chat support which means customers click on chat button when they need help. Our Live Chat Agents provide your customers with a comfortable uninterrupted access to real time assistance right on your website.
- Multi-chatting: One Live Chat Specialist is capable of handling multiple chat conversations comfortably which means quick responses for more website visitors without annoying wait in the queue and thus less visitors abandoning your website in absence of prompt help. So, you Save Money and Earn Greater ROI with our Outsourced Live Chat Customer Care and Sales Solutions.