Survey Processing Service
For most businesses, surveys are the best way to infer and detect how customers behave and what they want from your business. Survey processing services is a simple and cost-effective solution that empowers global organizations with a better understanding of their strengths and weaknesses. It gives a clear idea about the employee productivity, management capability, customer satisfaction and organizational performance of the organization.
It is safe to say that one of the most important forms of collection of data is through surveys. Firms can collect customer feedback, information about the trends prevailing in the market, organizational performance and evaluation of employee productivity. However, data collected through surveys is of no use, if it is not presented in a manner that is useful to the company. Therefore, outsourcing your survey processing services to Outsource Data Services (ODS) is essential and is going to benefit your company in numerous ways.
Services we offer as part of our Survey Processing Services include the following:
- Survey Setup and Design: We have competent market research professionals to help you prepare a detailed questionnaire for the information you seek. We are also adept at designing the questionnaire into a survey.
- Printing and Mailing Services: After your surveys have been created, the next challenge is distributing forms to recipients quickly, which is why we offer full print and mail shop services. With full-color printing, custom envelope design and cost-effective mailing options, we ensure that your surveys attract the attention of recipients, at an affordable cost.
- Web-based Surveys: If you’d rather not send surveys through the mail, we offer full service internet surveys. From questionnaire set-up, through online distribution, data capture services and analysis, we will work to ensure your survey results meet your survey data analysis needs.
- Survey Scanning Services: Our advanced data capture system allows us to process paper surveys through scanning services that use advanced OMR (Optical Mark Recognition), OCR (Optical Character Recognition) and ICR (Intelligent Character Recognition) techniques.
- Survey Data Entry Services: Where scanning doesn’t produce adequate results we manually enter form data in the format desired by you. Our data entry operators have years of experience and get the job done fast and error free.
- Comment Coding and Entry: Valuable sources of information from surveys are open-ended comments. We will work with you to develop response coding categories plus train our coding staff on any industry specific terms in order to get the most from your open-ended survey comments.
- Survey Data Analysis and Reporting: When all the data is gathered and organized, based on the requirement of the project, we also help analyze the data using statistical techniques and software programs like SPSS.