Back Office Support Services
The back office in most corporations is where tasks dedicated to running the company itself take place. Outsourcing your back office support to us will help you reduce costs and increase operational efficiencies. We have a professional dedicated team to handle the arduous task of order processing, client reporting, fee billing, inventory management and managing customer’s emails and enquiry calls on a day to day basis.
If you are managing a small or a medium size business and you are looking for a solution to outsource your non-core tasks then Back Office Support might be the solution for you. Unlike business Process Outsourcing (BPO) solutions, which allow you to outsource a complete department with standardized tasks, Back Office support allows you to outsource semi-standardized tasks like email and chat support, documentation, data mining, research and report writing, presentation preparation, bookkeeping, financial analysis, website development and support, etc. to an offshore team. The back-office team works with the front-office staff/team in a real-time environment using telephone/chat/email tools. This combination of front and back office services teams allows an organization to reduce cost and improve productivity.
Our Back Office Support Services Include:
- Data Entry
- Transaction processing
- Customer Service
- Survey / Market Research
- Online Data Cleansing
- Data processing
- eCommerce Inventory Support Services
- eCommerce Content Support
- Catalog Processing
- Payment Processing
- Accounting Support
- Order/Sales Support
- Email Management
- Reporting & Data Management
- Quality Assurance
- Business Intelligence
- Order processing services
- Live chat support
- Virtual assistance
- Email support
How Will Outsourcing Back Office Support Services Benefit You?
- ROI: Enjoy cost savings and productivity gains by outsourcing resource intensive operational tasks to experts who can do it faster, better and cheaper
- Advisor Productivity: Provide your advisors with a powerful efficiency tool to free them up from operational tasks to better serve clients and grow your business
- Enhance Service Offering: Leverage our timely reporting to respond to client requests quickly, while providing reporting online and on all mobile devices
- Compliance management: Easily prepare for and pass regulatory audits through independent, secure, third party solution.
- Peace of Mind: You can carry on with your core competencies and we will manage Human Resources and other non-core activities for you and ensure data quality and cyber security through our total outsourced solution.
- Domain Expertise – ODS is a proven and trusted service provider to several industries. We have enriched experience of our leadership team to deliver unmatched services and deep insight into business.