eCommerce Back Office Support Services
“Outsource Data Services” can help you boost your business efficiency and customer satisfaction through our eCommerce Back-office Services. We offer a rich gamut of eCommerce back-office Support to help online merchants manage inventory, process customer orders, track shipment, monitor competitor’s pricing strategy, migrate product data from one platform to another and answer customers’ emails, promptly. Get the affordable and reliable back office support service from our highly experienced team and our expert team of professionals will take care of every aspect which is essential to operate an eCommerce business smoothly. To provide you with our full support, we can efficiently handle pivotal tasks such as inventory management, order processing and tracking, finance and accounting, handling customer queries etc.
As part of our eCommerce Back Office Support Services suite, we provide the following services:
- Overall eCommerce Back Office Support:
We have a highly trained and seasoned team of eCommerce back office services professionals who can cater to all your day-to-day tasks required to maintain and manage an eCommerce online store. Some of the services we provide include – Product Data Entry/ Product Upload, Product description writing, Product image editing/enhancement, competitor price monitoring, catalog management, and much more. We take the onus on ourselves to provide efficient back office supports so that you can concentrate on your core competencies.
- Order processing:
Order processing is an important link in any sales process and doing it effectively and quickly ensures that you are one step ahead of the competition in generating new business and also strengthening existing client relationships. For businesses run online, especially, answering customer queries and processing orders on time is a customer retaining strategy. Streamlined order processing leads to more sales and new business. Once the customer has bought a product, the onus is on us to process and deliver it in a timely manner in order to enhance customer experience and build a strong customer relationship. Outsource Data Services can help you with a comprehensive range of order processing services, including, capturing and checking the order, prices and payment processing, shipping management, order tracking/order status reporting, back order, return order management, and refund processing, etc. we also enable you to process high volume orders through our bulk order or batch processing services. We are adept at using various software and especially proficient at working with Stone Edge Order Management software.
- Competitor price monitoring:
We update your product prices in a relevant fashion. Be it displaying discounts, sales prices or special offers – we do it all! We also have a dedicated team whose sole responsibility is to monitor your competitors’ product prices and then modify yours accordingly. Our experts can perform the task both manually and by automated means.
- Email/Chat support:
Focusing on customer communication is important to the long-term success of any business. In the early stages of the relationship, effective communication ensures your product or service meets the customer’s immediate needs. As time goes on, regular communication with your customer base allows you to adapt and grow so you can continue to meet its requirements. We furnish better communication which fortifies the relationship with clients and customers by providing barrier free telephone chat and email support. At “Outsource Data Services”, we help you answer customers’ emails just in time and provide round-the-clock chat support to attend your visitors and reduce shopping cart abandonment. We provide 24/7/365 email and telephone support.
- Inventory management:
We make sure that you are kept up-to-date on the number of products in stock as well as their availability details. In case a product is not available at the moment, we update the product description to reflect this information. “Outsource Data Services” has an efficient team of back-office support staff that helps you manage your scores of products with utmost ease and accuracy. Through our inventory management services, we help you keep a track of your inventory.
- Manage finance and accounting:
We can handle large volumes of financial transactions smoothly and without the slightest glitch. We will generate receipts and invoices and enter their data. We will also keep track of the payments that your business needs to make and the money that you are owed.
- Online store maintenance
A well cataloged online store automatically helps you drive up your sales. We provide world class category management services wherein we configure the catalog settings for you, and help you list and maintain appropriate categories. Our approach is result oriented and we maintain categories like General Information (including product name, description, Meta keywords, Meta description, page title, URL keys, etc.), Display Settings (sorting by name, best value, price, etc.), Custom Design and other details.
- eCommerce data migration
If you want to move your eCommerce store from one platform to another, we at Outsource Data Services can help you achieve that. We offer accurate and reliable data migration services at cost-effective prices. We transfer all your product information seamlessly, while ensuring zero data loss during the process. We have expertise on various eCommerce platforms, namely: 3d Cart, Magento, eBay, Yahoo store, amazon, Big Commerce, etc.
- Hire eCommerce data entry specialists
Outsource Data Services provides multitude of product data entry services which includes simple products, configurable products, and grouped products. We work day in and day out to update product related attributes like name, type, SKU, price, quantity, visibility and status details. Outsource Data Services takes care of the day-to-day functioning of an eCommerce business at reasonable prices. By utilizing our eCommerce back office support services, you can save your time and resources that can be invested in focusing on core business activities and attracting new customers for increased sales.